Term in use

Order

Appointments /Pick-ups are generally done between 10 am-9 pm (Mon-Sun)
Charges are non-negotiable
Estimated cost may vary, the amount mentioned on the invoice will be considered the final payable amount
Minimum order amount of 3,500 is required for free pickup and delivery in Delhi, 5000 for Noida/Gurugram, and 10,000 for Faridabad/Greater Noida. If the minimum order is not met then a convenience charge of minimum 350 INR is levied depending on the area
Being a prepaid service, 100% advance would be required at the time of appointment
An Alteration order (i.e. An alteration as an order by the customer) will not qualify for a free alteration by us
A service charge of 10% of the total amount is levied on stitching price
Government Taxes: GST As Applicable – Varies From 5 to 12% depending on the product type.
We do not undertake free of cost cancellation after the order is placed or the consultant has visited.
If a consultant visits you for an appointment and you decide not to place an order with us, then a visiting charge of 250/hour for Delhi, 500/hour for Noida/Gurugram and 1000/hour for Faridabad/Greater Noida plus government taxes applicable would be payable by you
Customers are requested to sign the order form with design and preferences mentioned on it as agreed design and preference
Once your order has gone into production any change in design not mentioned and agreed by you on the order form will result in alteration charge to be paid by you
Any order canceled after appointment or fabric being picked up from you will result in 50% advance for forfeited (Follow link www.kainchhi.com/refund-policy/ for detailed terms of return & refunds)
Customers are required to provide their best-fit garment similar to the garment to be made to ascertain the fit required by you
Slight differences in shading of a product of the same fabric (due to variations in the dying process) are possible
Since your garment is handmade and not machine-made, slight variations in the fit of two finished garments produced with the same body measurements may occur but are generally not noticeable
Offcuts will be thrown away or recycled unless the client requests to keep them
Kainchhi does not keep customer garments for more than 30 days due to non-payment/partial payment. Any garment pending for more than 30 days for non-payment/partial payment will be donated to a charity. Kainchhi will not be liable for any garment donated and the advance if given will be forfeited.
No cash refunds – Refunds are made in the form of Credit Notes/Credit Voucher/Or In Form Of Kainchhi Money: Which is only redeemable with Kainchhi.
Cancellation or refunds are processed within 15 days from the date of cancellation acceptance.
In case of order cancellation and fabric is provided by client additional cost of 250 up to 1 kg is charged in addition to visiting charges is applicable.
All orders placed with Kainchhi is subject to terms of conditions of the organizations.

Delivery

Standard delivery time is 10-12 working days.it may vary depending on various circumstances
Delivery Date of an order is calculated from the date customer makes payment and not necessarily the date order was picked on
We cannot commit a delivery time but the date of delivery as the delivery is being done by a 3rd party contracted logistics company
Free delivery is applicable only on the first attempt at delivery. Please have someone available to receive the delivery in your absence. If you want to reschedule the delivery, please call us 3 days in advance to change the delivery date.
Garments not collected within one month of delivery date will be donated to a charity organization unless it is an informed delay in acceptance of the delivery

Alterations

You should report you're fitting issues within 7 days from the date of delivering your order by sending a mail kainchhi@gmail.com or contacting us at 9667-076-353
If the fit of your garment is not per agreed specification, we’ll alter the garment
We only cater to 1 free alteration in a garment stitched by us. If any changes are required by the customer after 1st alteration will be chargeable
We offer no refunds in any case, as we sell custom-made products. According to international law, as we cannot reuse or resell the product (the item having been specially made for the individual according to their custom design), there is no resale value, and thus we are not required to accept returns
Prices for our service/product are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of products or the Service.
Any order that you place shall be subject to the restrictions and limitations not limited to, product availability and serviceable areas only

Express Delivery

Please refer to below table for Express delivery surcharge if you require your delivery sooner than our regular delivery time

Day - Express Delivery Extra

2 - 40%

3 - 25%

5 - 10%

All Orders Placed With Kainchhi Are Subject To Above Mentioned Terms & Conditions Or Any Term Accepted At The Time Of Placing Orders.

As We Are Bespoke Designer Brand: We Produce Garments On Request, Hence Advice All Clients To Specify All Details At The Time Of Order Placing, To Help Us Create What Fits Best.

Any Changes After Garment Gone Under Production Or Fully Developed Or Partially Developed Will Be At The Sole Discretion Of Kainchhi, And Holds Rights To Accept Or Decline Changes, Causing No Financial Stress On The Organisation.